Call Center Software - Loan now CRM - The leaders in Loan Origination Software

Call Center Software

The Loan NOW Software Suite with integrated Telephony comes complete with many Call Center features, and without the need for a massive infrastructure. All these features are available immediately upon installing Loan NOW and plugging in the VoIP Phone.

CRM Integration – Click contact icons within Loan NOW

IVR (Interactive Voice Response) – Automate Client interaction

Skill-Based Routing – Direct calls to the appropriate Agents automatically

Power Dialing – Increase productivity and reach more prospects by placing 3 calls at once and connecting for more live time.

Voice Recording and Reporting – Automatically record all calls made within Loan NOW and access reports for a detailed look at what is effective.

Coaching and Mentoring – Loan NOW Telephony includes features which allow Management and Trainers to monitor, barge in and whisper during calls.

Multi-Media – Loan NOW enables Telephony, e-mail, voice chat and Instant text messenger along with visual indicators whether a user is available and logged into the system.

On-Demand Web-Based Solution – Immediate access from anywhere with Loan NOW